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Responsive Service with Monitoring


Also known as our Tech-Flex Level 1 package, this set of services focuses on responsive service with monitoring.
The package includes:

Initial Survey 

Initial Site Survey
A senior engineer will visit your facility to document your current network situation and analyze your network for potential problems in the following areas:

  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout
 24/7

Network monitoring for 1 server and 4 other devices (workstations, switches, routers)
Our 24/7 network monitoring service will allow us to examine your network to detect and report problems before they cause downtime, data loss or expensive repairs. Some of the items we monitor include:

  • Server traffic and capacity
  • Hardware integrity and reliability
  • Storage space
  • Back-up success and failures
  • Virus Definitions
  • Operating Systems and Security Patch Updates
 Quarterly Review

Quarterly Reviews
Every three months we will review your company’s goals and technology issues. This review allows us to make customized recommendations for improving your network performance and office productivity. It will also help you budget for your future IT needs. We will create an in-depth report that includes the study of your network’s:

  • Trends
  • Security
  • Performance
 Technical Problems

Guaranteed 4-Hour Response to Technical Problems

 Discount

Discount on Support Labor

  • Remote Support $75/hour billed in 15-Minute Increments
  • On-Site Support for $100/hour on Standard Technical Support Issues (3 hour block minimum)
Report

 Monthly Executive Summary Report

 

*Hard Drive Defragmentation upon request
*Audit and Inventory Reports upon request




To view our other two levels of service, please click a link below:

Service Package Level 2
Service Package Level 3