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Proactive Service with Monitoring
 

Are you looking for a little more support than Level 1? Take a proactive approach with Tech-Flex Level 2 support.
This package includes:

Survey 

Initial Site Survey
A senior engineer will visit your facility to document your current network situation and analyze your network for potential problems in the following areas:

  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout
 Help Desk

Help Desk Support
Call us any time during normal business hours (8:30 A.M. – 5:00 P.M. CST) and speak to a Help Desk specialist about problems you are experiencing.

 Tune Up

Quarterly Network Tune-Up:
Every three months a network engineer will conduct a thorough analysis and tune-up of your network to:

  • Review and update available security patches
  • Check status of Anti-Virus Clients
  • Test peripherals, such as UPS(s)
  • Review hard drive space, memory, CPU utilization
  • Review network documentation and make changes as necessary
  • Review routers, firewalls, switches for failures or problems
  • Optimize server for maximum performance and reliability
  • Review and install operating system updates
  • Test back-up
  • Review of your server logs for errors and potential problems
 Remote Management

Remote Management for 1 Server and 4 other devices (workstations, switches, routers)
A network engineer will remotely maintain your pre-defined devices (5 hours maximum).

 Scheduled Visits

Scheduled On-site Visits
A network engineer will visit your facility 3 times a month (maximum is 4 hours per month). These visits are pre-scheduled so your employees can prepare questions.

 Reviews

Quarterly Reviews
Every three months we will review your company’s goals and technology issues. This review allows us to make customized recommendations for improving your network performance and office productivity. It will also help you budget for your future IT needs. We will also create an in-depth report that includes the study of your network’s:

  • Trends
  • Security
  • Performance
 Techincal

Guaranteed 2-Hour Response to Technical Problems

 Save Money

Discount on Support Labor

  • Remote Support $75/hour billed in 15-Minute Increments
  • On-Site Support for $100/hour on Standard Technical Support Issues (3 hour block minimum)
 Virus

Virus/Spyware Removal and Cleaning

 Network Users

Adding and Removing Network Users

 Report

 

Monthly Executive Summary Report

 

 Software Upgrades (labor only) and Service Pack installation

 

*Hard Drive Defragmentation upon request
*Audit and Inventory Reports upon request

 

To view our other two levels of service, please click a link below:

Service Package Level 1
Service Package Level 3