Initial Site Survey
A senior engineer will visit your facility to document your current network situation and analyze your network for potential problems in the following areas:

• Network security
• Data back-ups
• Virus protection
• Spam filtering
• Hardware integrity (check for pending failures)
• System performance and trends
• Overall network design and layout

Help Desk Support
Call us any time during normal business hours (8:30 A.M. – 5:00 P.M. CST) and speak to a Help Desk specialist about problems you are experiencing.

Quarterly Network Tune-Up:
Every three months a network engineer will conduct a thorough analysis and tune-up of your network to:

• Review and update available security patches
• Check status of Anti-Virus Clients
• Test peripherals, such as UPS(s)
• Review hard drive space, memory, CPU utilization
• Review network documentation and make changes as necessary
• Review routers, firewalls, switches for failures or problems
• Optimize server for maximum performance and reliability
• Review and install operating system updates
• Test back-up
• Review of your server logs for errors and potential problems

Remote Management for 1 Server and 4 other devices (workstations, switches, routers)
A network engineer will be assigned to remotely maintain your pre-defined devices (5 hours maximum).

Unlimited On-site Visits
A network engineer will visit your facility as often as you need.

Quarterly Reviews
Every three months we will review your company’s goals and technology issues. This review allows us to make customized recommendations for improving your network performance and office productivity. It will also help you budget for your future IT needs. We will also create an in-depth report that includes the study of your network’s:

• Trends
• Security
• Performance

Back-up/disaster recovery
BU/DR creates a complete back-up providing you with the most comprehensive, reliable and effective data protection. The disk back-up file includes all the computer disk data including system, programs, databases and more. After a system crash, BU/DR allows administrators to perform a full system restore, a bare-metal restore or just a restore of databases, files or folders. All in just minutes!

Server Restore
In the case of a fire, flood or other disaster, we will restore your server to its original state. (Labor Included, Software and hardware are an additional fee)

Guaranteed 2-Hour Response to Technical Problems

Discount on Project Work
All project work will be covered under a discounted service contract. This includes:

• Upgrades
• Additions
• Updates
• And More!

 Discount on Support Labor

• Remote Support $75/hour billed in 15-Minute Increments
• On-Site Support for $100/hour on Standard Technical Support Issues (3 hour block minimum)

Server and Workstation Loaner in the event of a workstation or server crash (based on DPOE inventory availability)

Virus/Spyware Removal and Cleaning

Adding and Removing Network Users

Software Upgrades (labor only) and Service Pack installation

Monthly Executive Summary Report

*Hard Drive Defragmentation upon request
*Audit and Inventory Reports upon request