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Fully Managed Service
 

You don’t have to worry about a thing, we’ll do the work for you! Our Tech-Flex Level 3 package includes:

 Survey

Initial Site Survey
A senior engineer will visit your facility to document your current network situation and analyze your network for potential problems in the following areas:

  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout
 Help Desk

Help Desk Support
Call us any time during normal business hours (8:30 A.M. – 5:00 P.M. CST) and speak to a Help Desk specialist about problems you are experiencing.

 Tune Up

Quarterly Network Tune-Up:
Every three months a network engineer will conduct a thorough analysis and tune-up of your network to:

  • Review and update available security patches
  • Check status of Anti-Virus Clients
  • Test peripherals, such as UPS(s)
  • Review hard drive space, memory, CPU utilization
  • Review network documentation and make changes as necessary
  • Review routers, firewalls, switches for failures or problems
  • Optimize server for maximum performance and reliability
  • Review and install operating system updates
  • Test back-up
  • Review of your server logs for errors and potential problems
 Remote Management

Remote Management for 1 Server and 4 other devices (workstations, switches, routers)
A network engineer will be assigned to remotely maintain your pre-defined devices (5 hours maximum).

 Scheduled Visits

Unlimited On-site Visits
A network engineer will visit your facility as often as you need.

 Reviews

Quarterly Reviews
Every three months we will review your company’s goals and technology issues. This review allows us to make customized recommendations for improving your network performance and office productivity. It will also help you budget for your future IT needs. We will also create an in-depth report that includes the study of your network’s:

  • Trends
  • Security
  • Performance
 Back-up

Back-up/disaster recovery
BU/DR creates a complete back-up providing you with the most comprehensive, reliable and effective data protection. The disk back-up file includes all the computer disk data including system, programs, databases and more. After a system crash, BU/DR allows administrators to perform a full system restore, a bare-metal restore or just a restore of databases, files or folders. All in just minutes!

 Server Restore

Server Restore
In the case of a fire, flood or other disaster, we will restore your server to its original state. (Labor Included, Software and hardware are an additional fee)

 Technical

Guaranteed 2-Hour Response to Technical Problems

 

Discount on Project Work
All project work will be covered under a discounted service contract. This includes:

  • Upgrades
  • Additions
  • Updates
  • And More!
 Save Money

 Discount on Support Labor

  • Remote Support $75/hour billed in 15-Minute Increments
  • On-Site Support for $100/hour on Standard Technical Support Issues (3 hour block minimum)
 

Server and Workstation Loaner in the event of a workstation or server crash (based on DPOE inventory availability)

 Virus

Virus/Spyware Removal and Cleaning

 Network Users

Adding and Removing Network Users

 

Software Upgrades (labor only) and Service Pack installation

 Report

Monthly Executive Summary Report

 

*Hard Drive Defragmentation upon request
*Audit and Inventory Reports upon request

100% No Hassle Guarantee
We are so confident in your program that we are willing to back it with a powerful guarantee that no other IT firm or consultant would dare to make:

We guarantee that if by some chance your network goes down, if you get a virus, a hacker invasion or any other problem that requires clean up and repair, we will do all the work necessary to restore your network back to full speed with no additional service fees to you.




To view our other two levels of service, please click a link below:

Service Contract Package 1
Service Contract Package 2